Knowledge and Source Quality
Knowledge quality is the biggest controllable factor in answer quality.
Where to manage
Use Dashboard → Knowledge.
Core actions:
- upload files
- import URLs
- delete outdated content
- refresh and review source state
Supported file types and size
The app supports common doc and text formats including pdf, doc, docx, pptx, txt, md, html, json, and common code/text formats.
Per-file upload size in the onboarding flow is currently limited to 10 MB.
Source quality rubric
Use this quick rubric before upload/import:
- is this user-facing and current?
- does it reflect current product behavior and plan terms?
- does it contradict another source already in the assistant?
- does it explain edge cases users often ask about?
If the answer to any item is “no,” fix the source before adding more volume.
Operating pattern that works
- Start with 5-20 high-value sources.
- Validate with test chat.
- Review Conversations for misses.
- Update or replace weak sources.
- Repeat weekly.
Common anti-patterns
- bulk importing low-quality archives “just in case”
- keeping old pricing/policy docs after releases
- adding duplicate versions of the same page without cleanup
Permission behavior
If your role cannot upload/delete knowledge for an assistant, the UI shows a direct permission message so you can ask an admin for access.