Start with Sol Helps

Sol Helps combines two product surfaces:

• the website widget, where visitors ask an assistant questions; and
• the evidence dashboard, where authorised teams review eligible Captured Questions, operational signal, and heuristic Friction Insights.

The assistant is the boundary that connects configuration, knowledge, embed credentials, conversations, Insights, and scoped access. Sol Helps helps teams inspect repeated confusion and evidence; it does not replace an issue tracker or automatically prove the cause of a user problem.

Choose your path

• New workspace operator: Deploy your first assistant.
• Web developer: Embed and deploy the widget, then add contextual help.
• Content operator: maintain Knowledge and Assistants.
• Evidence reviewer: start with Captured Questions, then investigate Friction Insights.
• Owner or administrator: use Configuration and Team and Permissions.

If something observable is failing, go directly to Troubleshooting.