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Review Captured Questions

Captured Questions is the dashboard label for eligible conversation records. It is an evidence-review surface, not a complete issue-management workflow.

What a record can contain​

  • message-level question and assistant response evidence;
  • a conversation summary/list row;
  • latest validated context;
  • a bounded context journey across SPA path/context revisions;
  • page and navigation metadata;
  • positive or negative ratings;
  • reporter-selected negative feedback reasons;
  • inferred unanswered/follow-up state; and
  • an internal review note and review status.

Latest context is a convenient summary; the journey preserves bounded changes. Reporter feedback is an observation, while unanswered/follow-up fields can be derived. Do not treat either as a verified cause.

Review workflow​

  1. Select the assistant and date range.
  2. Search or filter by status/topic and sort by Smart, Newest, or Longest.
  3. Start with Needs source check and downvoted records.
  4. Read the full question and answer.
  5. Inspect latest context and journey rather than relying on the list row alone.
  6. Add a concise note and set review status where useful.
  7. Link validated work into your existing tracker.

Rating undo removes both the rating and its selected reason. Plan and conversations.export control CSV export; exported availability is also bounded by the records available to the selected plan/range.

If the list is empty, verify assistant scope, filters, embed traffic, plan, logging setting, and consent. See Feedback and Evidence, Signal Health, and Troubleshooting.