Frequently Asked Questions

Does Sol Helps replace our issue tracker?

No. Review evidence in Sol Helps, then manage delivery in your existing workflow. A configurable webhook handoff can send a validated Insights action; it is not a native tracker integration.

What is the difference between Captured Questions and Insights?

Captured Questions exposes original eligible conversation evidence. Friction Insights heuristically groups and summarises that evidence. Validate a theme against its original records.

Why might a real conversation be absent?

Free plan, disabled logging, visitor opt-out, deployment failure, assistant scope, or narrow filters can all explain it. Follow the conversation-not-captured checks.

Does context tell us why a user was confused?

No. Context records a bounded location/workflow label. It must be interpreted with the question, answer, and affected product surface.

Which role should we assign?

Choose the least-privileged generated template in Roles and Permissions, then restrict assistant scope if needed.

Can we self-host Sol Helps?

This repository documentation does not establish a supported customer self-hosting model. The local development page covers the documentation package for maintainers.