Signal Health
Use Dashboard → Signal Health to measure capture reliability and session quality.
This page answers: "Are we collecting enough trustworthy interaction data to make product decisions?"
Key metrics to watch
- Questions
- Sessions
- Time to first token
- Error rate
- capture path conversion (open -> message -> answer)
- feedback volume and direction
How to interpret this page correctly
Use Signal Health for operational context, not as a replacement for theme review.
- Signal Health tells you whether your pipeline is healthy.
- Conversations and Friction Insights tell you what to fix.
Weekly review checklist
- Confirm question volume is stable or growing.
- Check error rate for spikes.
- Confirm response speed is acceptable.
- Verify feedback volume is not collapsing.
- If metrics degrade, inspect Conversations to find root cause.
Exports
CSV export in Signal Health is enabled on plans that include export permissions.