What Sol Helps Does
Sol Helps helps teams turn repeated user confusion into fixes they can ship in their existing workflow.
Who this documentation is for
This site is for product, support, operations, and growth teams using Sol Helps day to day.
You do not need to know the internal architecture of Sol Helps to use this documentation.
What Sol Helps is responsible for
- capturing real assistant conversations
- surfacing repeated confusion patterns (themes)
- showing evidence so teams can validate what is happening
- helping teams hand off action into their current tracker
What Sol Helps is not responsible for
- replacing Jira, Linear, Asana, or internal delivery systems
- executing your roadmap work for you
- deciding priorities without your team reviewing evidence
The operating loop
- Add and maintain high-quality knowledge.
- Run your assistant where users naturally ask questions.
- Review conversations and friction themes.
- Ship fixes in your own workflow.
- Return to Sol Helps to confirm whether confusion is trending down.
If you run this loop weekly, Sol Helps becomes a reliable decision layer instead of a dashboard you only visit occasionally.