Plans, Limits, and Billing
Plan limits apply per workspace. The table below is generated from the same application policy used by the dashboard and billing worker.
| Plan | Assistants | Documents | Live widget messages/month | Team members |
|---|---|---|---|---|
| FREE | 1 | 25 | 100 | 1 |
| STARTER | 1 | 50 | 1,000 | 1 |
| GROWTH | 3 | 250 | 5,000 | 5 |
| BUSINESS | Unlimited | 2,000 | 20,000 | Unlimited |
“Live widget messages” are production embedded-widget usage. Dashboard and setup testing do not count toward that quota. If the quota is exceeded, the live widget is disabled for visitors until the quota resets or the workspace upgrades.
Other plan-controlled capabilities
- Team invitations are available on Growth and Business.
- Conversation and Signal Health exports require Growth or Business and the corresponding export permission.
- Conversation logging is not sent by Free widgets. On other plans it still requires enabled logging and visitor opt-in.
- Some Insights range depth, comparison, identifiers, and evidence detail are entitlement-controlled.
The plan-limit source does not define a retention duration. Do not infer or promise a retention period from the table.
Billing changes
The current billing flow treats upgrades as immediate and prorated and downgrades as effective at the end of the billing cycle. A downgrade can leave the workspace above a new assistant or document limit; affected resources can be disabled until usage is reduced or the plan is upgraded.
Verify a workspace
Open Account Management and review Your Plan and usage. The product's workspace state is authoritative for the current subscription and consumption. If an expected action is blocked, check both the plan and your permissions.
See Team and Permissions and Troubleshooting.